Support
Support - the low down
Tickets
We use tickets to track all support instances. If you have a question, need something fixed, need an update to your site - we're going to create a ticket for that. You can cut to the chase by creating your own ticket. There are two ways to do that.
1. Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
2. Submit it online at http://projects.winworld.com/submit
New issue = new ticket
If you have a new query, please never just reply to another email you have from us. The new query could get lost under the old.
One issue per ticket
If you have a group of things that are the same, put them in one email/ticket, but try to keep separate issues in separate emails/tickets. If we start to track multiple items in one email thread or ticket, things can get lost.
Don't create a new ticket if you are replying or adding info to a current issue
If you've already created a ticket with us about something, please do not send in another new email or create another new ticket on the same issue. If possible, do try and find the original email or the "your ticket has been created" response from our ticket system and respond to that.
When to call or email someone at WinWorld
If you've already submitted a ticket and it's urgent, feel free to send an extra email so we know to push it to the top. You can also call about critical tickets. If you call or email an individual before creating a ticket, they will have to create it for you, which is fine, it just might slow things down a little.
I have to send you a file
You can email up to 20MB to the system and upload up to 50MB here: http://projects.
