Support
Technical Support
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Live ChatIf you just have a quick question, help may be just a short chat away. Check below to see if one of our technicians is online.
Click here for photos of the support team. |
Create a new ticket
If you need to create a new ticket, click here, to use our direct ticket submission form.
A ticket will be created for you and one of our technicians will follow up with you shortly.
Phone Support
Don't you love it how some companies try to hide their phone number?
Here's our support phone number: 540-434-0811 x 2
One of our representatives will assist you in creating a ticket to track your support instance.
Tips and Tricks
Everyone loves getting priority support. Here's an article you can read on how our support works. Learn how to work with us so as to get the fastest response.
Knowledge Base
If you've got a question that you think might have already been asked before (and since we've been at this for 10 years it might have), check our frequently asked questions section. We do our best to add as many helpful answers to this section as we can.
Emergency Support
If it's after business hours and you need immediate support, call our emergency support line:
540-434-0811 x 3.
All emergency support is $190.00 per hour unless it falls within the limits of our SLA (see below).
Service Level Agreement
Read about the time frames we respond in, how monthly contract hours are managed, whats included in hosting and whats not. It's all in our service level agreement.
